FAQ

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Frequently Asked Questions
  • Q: How soon can I get a reply after inquiry?

    We value every inquiry. On working days, we will provide an initial reply within 12 hours, along with technical recommendations.

  • Q: Are you a factory or a trading company?

    We are a direct manufacturer integrating R&D, production, and sales. We have a modern production base covering 50 acres in Anhui, ensuring full control from design to after-sales service.

  • Q: What are your main products?

    We specialize in high-end refrigeration equipment, including industrial water chillers, air coolers, mold temperature control units, integrated cold/hot systems, explosion-proof units, maglev/air-suspension centrifugal chillers, and falling-film variable frequency screw chillers.

  • Q: What industries do your products serve?

    Our products are widely used in powder coating (core market), as well as photovoltaic, printing & dyeing, plastics, electronics, electroplating, chemical, pharmaceutical, and central air conditioning applications.

  • Q: Do you support customized production?

    Yes, customization is one of our core strengths. We offer tailored solutions for different voltages (e.g., 460V/60Hz), refrigerants (R407C, R134a), and features (explosion-proof, low-temperature, heat recovery).

  • Q: What is your production capacity?

    Our Anhui facility covers 50 acres (approx. 33,000㎡), with a 12,000-square-foot㎡ manufacturing center. We are equipped with laser cutters, bending machines, and milling machines, and produce over 3,000 units annually.

  • Q: How do you ensure product quality?

    We implement full-process quality control. Key components are from international top brands. Each unit undergoes strict testing in our enthalpy difference lab and features multiple protections (phase loss, high/low pressure, anti-freeze, etc.).

  • Q: What are your payment terms?

    Typically, 30% deposit + 70% balance before shipment or against Bill of Lading. T/T is preferred.

  • Q: How is transportation arranged?

    For domestic orders, we use logistics trucks. For export, we ship via Ningbo or Shanghai ports (sea freight). 

  • Q: Which markets do you export to?

    We export to 30+ countries and regions, including Vietnam, Thailand, India, Russia, the Middle East, Spain, and Poland. We have passed supplier audits of global leaders like AkzoNobel, Axalta, and Nippon Paint.

  • Q: Do you have any reference customers?

    Yes. Our long-term customers include industry leaders such as AkzoNobel (the world's largest powder coating manufacturer), Axalta, Nippon Paint, Zhejiang Dingli (A-share listed leader), Anhui Sunrises (National "Little Giant"), Tianneng Battery, Qin Tian Materials, Vietnam Hongye, and Thailand Meijia, among others.